All care and attention has been taken in the manufacture of this fashion jewelry. To help you keep it in good condition, may we suggest the following instructions.
1. When jewelry is plated do not treat as solid gold.
2. Avoid contact with perfume, hair spray, and lotion.
3. Avoid wearing in water.
4. Avoid using any abrasive cleaner.
5. Avoid using heat, steamers, or ultrasonic cleaners.6. You will get the most out of your fashion jewelry when worn occasionally and stored carefully.
7. Good to know: Even 10 karat gold and sterling silver can discolor as the result of your unique body chemistry reacting to one or more of the base metals commonly used in the crafting both fine and fashion jewelry.
8. Defect or natural characteristic: A defect is a flaw or quality issue such as non-working clasp, chipped stones, broken post or wires. Natural products such as stone and leather will have veins, inclusions, or color variations, and freshwater pearls may be different in shape and size. These are not defects, but the beauty of working with natural materials.
9. Tarnishing is a natural process. Over time silver finishes will tarnish, turning yellowish and even black. Buff with a polishing cloth to make it shine again.
10. Use a soft dry cloth to remove any sweat or chemicals such as hair spray or perfume before putting jewelry away.
Return and Exchange
1. Items can be returned within 7 business days of the delivered date.
2. Return items not received in their original state will be automatically returned to the customer. We reserve the right to reject a return if it's concluded that it is not in new and unused condition. When returning the items, return by USPS only.
3. Shipping and handling cost are not refundable. For any returned packages with failure delivery, multiple delivery attempts, insufficient address infromation, or delivery refusal, the amount of the refund will be minus original shipping cost and return shipping cost.
4. You will need to request an RMA number (return merchandise authorization) before returning the items. Packages returned without RMA number will not be accepted.